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Dealing with Difficult Customers

Assertiveness

Course Category: Assertiveness

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Assertiveness Category Image Here is a brief overview of the courses that we have to offer in this category and how they will improve your assertiveness skills:

Assertive Communication for Women
This course will enable delegates to develop specific communication techniques, which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective.

Assertiveness for Team Leaders & Project Managers

This course will enable Team Leaders and Project Managers to achieve required results through clear and confident communication with their team members and key stakeholders. It will help them to develop an effective approach to influencing and motivating others to collaborate and cooperate as required, and will show them how to overcome the most common, but understandably the most frustrating people-based ‘road-blocks’ to success.

Dealing with Difficult Customers

This course will enable delegates to develop practical, professional strategies for dealing with demanding/challenging customers. It will focus on developing the personal skills required to ensure that front-line staff remain calm and helpful even when they are pushed to the edge of their own patience.

It Pays to Complain

This course is designed to empower individuals with external and internal suppliers to achieve desired outcomes through perfecting the art of effective feedback/complaint making when the services provided are not up to scratch. The focus is on creating and maintaining professional and productive partnerships between providers and customers through positive communication and feedback/complaint techniques.

Managing Your Manager

This course is recommended for anyone who has a manager - whether they are struggling to understand and fit in with each other's ways of doing things, or whether they feel things are going as well as can be expected, there is always room for improved communication and cooperation.

For more information and detailed course outlines please click on one of the courses below.

Image	Course Name	Price
	Assertive Communication for Women - 1 Day - 13/07/2012 In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. Th…	£395.00	Book Info
	Dealing with Difficult Customers - 1 Day - 30/08/2012 Customers are becoming increasingly demanding and discerning, often expecting exemplary service. If they have a complain…	£395.00	Book Info
	Dealing with Difficult Customers - 1 Day - 16/10/2012 Customers are becoming increasingly demanding and discerning, often expecting exemplary service. If they have a complain…	£395.00	Book Info
	Assertive Communication for Women - 1 Day - 24/10/2012 In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. Th…	£395.00	Book Info
	Dealing with Difficult Customers - 1 Day - 04/12/2012 Customers are becoming increasingly demanding and discerning, often expecting exemplary service. If they have a complain…	£395.00	Book Info
	Assertive Communication for Women - 1 Day - 05/12/2012 In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. Th…	£395.00	Book Info

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