The workplace is becoming ever more demanding and hectic, resulting in increasing time pressures and levels of stress - and the negative effects of stress in the workplace are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Developing skills in time and stress management can have a real impact on productivity, and can help to ensure that individuals and teams remain healthy and motivated.
This course provides delegates with the practical support to maximise efficiency and productivity. It also shows delegates how to minimise stress for themselves and others, by managing their own and/or their team's time effectively by introducing powerful and flexible tools for use by both individuals and teams.
KEY AIMS
Assist the organisation to increase maximum performance through improved customer service
Introduce powerful and flexible tools for use by both individuals and teams within the organisation, whatever their previous experience or circumstances.
Enable participants to become more knowledgeable, effective, and motivated in their roles through the development of customer service skills.
Focus on key issues and challenges relating to effective customer service.
Accommodate a range of learning styles, by including a variety of group challenges, practical exercises, opportunities for personal assessment, and presentation of key techniques and strategies.
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Assist the organisation to increase maximum performance through improved time management
Promote the benefits of improving time management skills in the workplace – to the individual, to the organisation and to colleagues
Introduce powerful and flexible tools and techniques for use by both individuals and teams within the organisation, whatever their previous experience or circumstances.
Enable participants to become more effective and motivated in their roles through the development of time management skills and use of tools techniques
Focus on key issues and challenges relating to effective time management
To accommodate a range of learning styles, by including a variety of group challenges, practical exercises, opportunities for personal assessment, and presentation of key techniques and strategies.
KEY BENEFITS
Participants will:
Ensure that important deadlines are met
Improve personal efficiency and productivity
Improve personal credibility and reputation
Improve relationships with colleagues, customers and suppliers
Respond positively to workplace challenges and pressures
Recognize and deal effectively with workplace stress
Plan and implement a personal time/stress management strategy
The organisation will:
Have a more efficient and productive workforce
Have more motivated team members
Reduce levels of stress and sickness
Improve staff attendance and retention
OUTLINE PROGRAMME
Working under pressure – identifying the sources and effects of pressure at work
Understanding stress – Understanding the nature and sources of workplace stress and recognising key symptoms in self and in others.
Building resilience to pressure and stress – understanding the biological response to stress, identifying the 3 stages of the stress response and finding ways of meeting demands with resources
Strategies for managing stress - Managing workplace stress with both short and long-term strategies
Time-management as stress relief – Identifying practical stress-reducing strategies through effective management of time
Time wasters and stealers – Finding solutions to effectively deal with interruptions and common time stealers
Time management tools – Using a range of tools that can assist with the process of managing time
Taking control – Learning how to become more proactive in order to reduce stress
Avoiding pressurising others - Identifying situations in which participants may unknowingly be putting their colleagues under pressure
Personal development planning - Identifying continuing personal development needs and extending learning into the workplace
FEEDBACK
“It was all very useful and interesting, particularly learning how to prioritise tasks that are important versus urgent”
“The course will help me to plan and structure my day much more effectively and efficiently”
“The trainer’s responsiveness to individual needs/views was excellent”
“A very useful course – I will continue to use the methods that I learnt today”
“I can see now how my (lack of) time management put me and others under unnecessary stress – I hope that putting at least some of the tools into practice will make a big difference to me and my colleagues!”
VALUE FOR MONEY
We understand that training is an investment - not just in terms of the cost, but also in time. We are therefore committed to providing excellent value by ensuring that our open courses are competitively priced. Unlike other inexpensive open/public courses, we deliberately restrict the number of places so you can rest assured that the training will be focused on the needs of every delegate, and will be an effective learning experience.
Fees are fully inclusive of:
Course tuition / materials
Workbook, with comprehensive reference materials / proformas
Lunch / refreshments
Personal action planning
Certification (on request)
Follow-up support (on request).
Why not book on one of these Managing Under Pressure Courses?
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