Terms & Conditions
London Open Courses Booking Terms for Open Courses
London Open Courses is a trading name of H2 Training & Consultancy Ltd.
What is Included in the Open Course?
Fees are fully inclusive of:
• Personal objective setting
• Course tuition/materials
• Workbook/handouts including comprehensive reference materials/proformas
• Personal action planning
• Certification (on request)
• Follow-up support (on request).
When you submit a booking, you are making a commitment to purchase, and you are entering into a legally binding agreement with H2 Training and Consultancy Ltd, that is subject to our terms of payment, cancellation and transfer. On receipt of a completed online booking, White Label Courses will reserve the specified number of places on the requested course/date.
H2 Training will accept payment by:
• Cheque (payable to "H2 Training and Consultancy Ltd.") or by
• BACS or by
• Credit/debit card.
During the checkout process you will be offered the options to pay by Credit/Debit card or to pay by Cheque/BACS. If you select Credit/Debit card payment you can make your payment immediately in which case there is nothing more to do and you will receive a confimation and receipt via Email. If you choose Cheque/BACS the system will automatically generate a Proforma Invoice with details of how to make payment. Payment is required in advance and we may not be able to guarantee a place on your preferred date unless we receive your payment at least 10 days before the course date. Your place(s) will be confirmed, and a receipted VAT Invoice will be sent soon after we receive your payment.
Cancellation and Transfers
If you need to cancel your reserved or confirmed place(s) and are unable to send a substitute, cancellation fees will apply as follows:
Less than 24 hour's notice - 100% of course fee
1 - 5 working days prior to the course - 75% of course fee
6 - 20 working days prior to the course - 50% of course fee
21 - 30 working days prior to the course - 25% of course fee
Cancellations must be made in writing and cancellation charges will be made whether or not payment has been received. We ask that you contact us by email or by telephone to confirm receipt of your cancellation notice. Non-attendance at a course, with or without notice will be treated as a cancellation. Cancellation fees must be paid no later than 14 days after the course start date. After 14 days we will add a further £40 administration charge to each cancellation.
Bookings may be transferred to another course, as long as notice of at least 20 working days is given in writing and will be subject to an administration charge of 10% of the original course fee. Transfers requested within 20 working days of the original course will be treated as a cancellation.
The number of places on each scheduled course is restricted, and courses are run subject to demand. We may therefore offer you an alternative date/venue. Delegates are not obliged to accept, and the booking fee will be returned in full if necessary. If you do accept our offer of an alternative date/venue, your booking will be transferred free of charge, and will continue to be subject to our standard Terms and Conditions, including any subsequent cancellation or transfer charges as detailed above.
Overnight accommodation/special needs
Accommodation can be arranged at extra cost if required. For more details, please contact H2 Training at least 10 working days prior to the course. Delegates with any special dietary requirements are asked to inform us on their booking form, so that we can make the necessary arrangements.
Maps, directions and parking information will be sent together with the course joining instructions 7 to 10 days before the date of the course. H2 Training endeavours to use venues with disabled access and facilities. Delegates with any special requirements should inform us at time of booking, to ensure that their needs are catered for.
Exact start and finish times of each course will be sent with the booking confirmation. All courses will have at least a 45-minute lunch break and two 15-minute tea/coffee breaks.